IT Support Services
Services
GloSys IT Support (Outsourcing) Services Overview
To achieve your corporate objectives in this ultra-competitive and globalised marketplace of today, you need your employees and stakeholders to be efficient and be focused on their core competencies. You need your business solutions and IT systems to be running smoothly and without disruptions. The end users of your IT systems and solutions deserve fast, superior and reliable services for their technology needs and technical difficulties. If you have a small footprint with no IT resources, you might be making do with what little assistance you could get your hands on while making sacrifices to productivity. If you are a medium or large enterprise with hundreds, if not, thousands of users, you might be facing challenges in the area of human resources, rising costs, domain knowledge and the availability of toolsets.
GloSys IT Support Services focuses on providing fast, superior, reliable and customizable IT Support Services for you to focus on business critical functions by leaving part or all of your IT support needs under the wings of a single trusted service provider.
Whether you are a large corporation or a small medium enterprise, we can customize our services to suit your needs. For a fixed monthly fee, we can take over the management of specific functions or your entire IT support needs.
Benefits:
Expert Professionals
Specialised Tools
Excellent Management Systems
Proven Processes
Religious Monitoring Services
Superior Services
Fast Resolutions
Customized Solutions
Wide Range of Expertise
Level 1 IT Helpdesk & Remote Support
Gain round the clock (24/7) access to our team of professional and well trained IT Helpdesk Engineers for fast resolution of all IT issues remotely.
Speedy Remote Resolution
Instant Support
Expert Professionals
Wide Range of Expertise
Persistent Status Updates
Information Technology Infrastructure Library Processes
Advanced Ticketing and Tracking System
Activity Reports
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Level 2 On-Site IT Support
Gain round the clock (24/7) access to our team of professional and well trained IT Engineers for fast resolution of all IT issues on-site.
Speedy On-Site Resolution
Friendly and Pro-Active Professionals
Effective End-User Training
Fast Response Time
Expert Professionals
Wide Range of Expertise
Persistent Status Updates
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Infrastructure Monitoring Services
Gain round the clock (24/7) access to our cutting-edge IT Infrastructure Operations Center (ITOC). With our powerful suite of infrastructure monitoring tools, analytics and expert skillsets, we can help you ensure that your network, servers, applications and websites are religiously monitored and any disruption is responded to immediately. Let us also help you gain insights into the performance and usage patterns of your network, servers, applications and websites to help you identify potential issues and resolve them proactively or redesign them for improved efficiency and optimisation.
Cost Efficiency
Total Peace of Mind
Real-time Detection and Alerts on Disruptions
Proactive Network and Systems Management
Faster Responses to Disruptions
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IT Infrastructure Maintenance Services
Be it on the cloud or on premise, let us help you keep your IT infrastructure running efficiently and reliably. Our strength lies in the breadth of the products that we are able to manage and the depth of the services that we provide. The result is a worry-free and high up-time operation under the wings of a single trusted service provider that propels your business forward.
Our Service Activities Include:
Daily Operation Monitoring and Administration
Routine onsite maintenance, updates and patches
Emergency Recovery services
Execution and monitoring of backup operation
Change request management
Scheduled equipment maintenance and reboots
Provisioning of network resources for new users and new equipment
Network traffic monitoring
Infrastructure Diagram Update
Our Product Coverage:
Physical Servers
Storage
Hypervisor Hosts
Virtual Machine Instances
Converged Systems
Microsoft Windows Operating Systems.
Switches
Routers
Wireless Access Points
Firewall
UPS
IT Vendor Management & Coordination
Effective vendor management enablesorganizations to drive service excellence, mitigate risks, improve efficiency and achieve cost savings. We can help you gain increased value from your vendors while freeing you to focus your time on your core business competencies. We can help you consolidate vendor contracts and software licenses across business units, eliminate contract redundancies, minimize potential business disruptions, provide pre-sales consultancy, coordinate post-sales support, boost vendor performance and more.
Vendor Performance Management
Objective assessment of vendors by establishing, measuring and review of SLA & KPIs for service quality assurance and development of framework for future improvements
Post Sales Service Support Coordination
Accurately identifying problems and working with the right vendors for resolutions
Assertive management of vendors for fast resolutions of issues and problems
Pursuance of service level credits and/or other remediation that vendor performance warrants
IT Procurement Consultancy & Coordination
Objective assessment of vendors and technology solutions in alignment with business strategies
Development of technology requirements
Development and management of the RFQ process
Coordinating and managing technology implementation
IT License Management
Gain access to our team of IT license management experts to ensure that you adhere to regulatory requirements, meet commercial obligations and achieve cost efficiency with an effective IT licensing strategy that meets your business and technological needs.
Failure to effectively manage IT Licensing requirements can have a serious impact on your business:
Financial Loss
Overspending
Legal Consequences
Reputational Embarrassment
Our services include:
IT Licensing Strategy Development
Licensing Advisory
Discovery & Matching
Audit
Benefits:
Cost Efficiency
Avoid Financial and Legal Consequences
Understanding of Your Current IT Licensing
Optimise the Use of Your IT Assets
Quantify Financial Risks
Resolve Non-Compliance Risks
Accurate Budgeting
IT Asset Management
Let us help you manage the life cycle of your IT hardware and software assets to ensure that you are always in a position to make the most informed strategic decisions. Using specialised tools, advanced solutions and structured processes, we can help you save time and money by keeping track of your assets and always ensuring that you understand exactly what you have and their values to you.
Our solutions include:
RFID Tagging and Discovery
Barcode Tagging and Discovery
Asset Schedule Maintenance
Warranty Management
Procurement Management
IT Asset Disposal
Benefits:
Cost Efficiency
Effective Tracking and Understanding of IT Assets
Optimise Warranties
Informed and Swift Decision Making
Rapid Discovery
Avoid Making Unnecessary Purchases
Promote the Harvesting of Existing Assets